Refund & Return Policy

Approved refunds are completed within 7 to 10 working days, counted from the day we approve your return or cancellation.

You may return an item within 7 days of delivery if it is unused, in its original condition, and in its original packaging with all tags and accessories.

• Perfume and other fragrance products can only be returned if they are unopened and still sealed.
• Items that show signs of use, wear, damage caused after delivery, or alteration cannot be accepted.
• Items made or customised specially for you cannot be returned unless they arrive faulty.

If your item arrives damaged, faulty, or is not what you ordered, contact us within 7 days of delivery with your order number and a photo. We will arrange a replacement or a full refund, and we cover the return delivery cost.

• Email info@meekapharmacare.com or call +880 1926 693483 within 7 days of delivery, quoting your order number (for example SNG-123456).
• Tell us which item you are returning and why. For a faulty or damaged item, attach a photo.
• We will confirm whether the return is approved and tell you where to send the item.
• Pack the item securely in its original packaging. For change-of-mind returns, the cost of sending the item back is yours.

Once we receive and inspect your return we will confirm the outcome by email. Approved refunds cover the price of the item. Original delivery charges are refunded only if the return is due to our error (faulty, damaged or wrong item), or if the whole order is cancelled before it ships.

Refunds are issued within 7 to 10 working days of approval:

• Paid online (card, mobile banking, net banking): refunded to the original payment method through SSLCommerz. Your bank or provider may need additional days before it appears on your statement.
• Cash on Delivery: refunded by bank transfer or mobile banking to an account you give us. We will ask you for the details.

• You can cancel from My Account → Orders while an order is still Processing or Confirmed, before it ships. Stock is returned and, if you had not paid, nothing is charged.
• If you already paid online, contact us at info@meekapharmacare.com to cancel. We will refund the full amount within 7 to 10 working days.
• Once an order has shipped it can no longer be cancelled, but you can return it under the returns rules above.

If a payment fails or you cancel it on the payment page, no order is placed. If money was deducted but you did not receive an order confirmation, it is normally returned automatically by your bank or provider within a few working days. If it is not, contact us with the transaction details and we will resolve it with SSLCommerz. Duplicate payments for the same order are refunded in full.